Customer Service Charter
”OnetoOne Personnel’s culture is based on open and honest communication combined with an accomplished recruitment process ensuring hassle free and money saving resolutions to the recruitment process.“
We observe the highest standards of professional conduct and comply with all relevant employment regulations of England and Wales
Whenever possible, the Consultant who you form a relationship with at the beginning of the recruitment process will be the one that takes care of you throughout future business
We guarantee to keep you informed, every step of the way
Potential conflicts of interests are declared prior to undertaking a recruitment brief
Only after a candidate’s approval will a CV be forwarded for consideration by the client
We endeavour to interview every candidate on a one to one basis and when required, obtain up to date references prior to appointment
Before the engagement of a Temporary Contract Worker, that individual is provided with thorough details of work conditions, the nature of the work to be undertaken, salary, payment schedules and a contract for services
All client information is confidential
We do not solicit candidates who have been placed with our clients
All fees are disclosed prior to any work being undertaken
On call 24 hours of the day 365 days of the year
We do not compromise on quality of service
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