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Field Technical Support (Commercial Vehicle Diagnostics)

Date Posted: 15th May 2018
  • Job Ref: KB/17586/0518
  • Job Type: Permanent
  • Location: South East England
  • Salary: GBP34000 - GBP39000 per annum plus benefits

Job Description

An established and successful international manufacturing business is currently seeking a capable and experienced Technical Support Specialist to provide technical field support on Commercial Vehicle Products for the UK & Eire.

What does the opportunity offer?

* Excellent salary in the £34k-£39k range (dependent on experience)
* Pension(3% employee/6% company contributions - up to 9% employee)
* Healthcare/BUPA eligible to join as part of flexible benefits
* Life Insurance(3 x salary)/Death in Service benefit
* Generous 25.5 days holiday plus Bank Holidays(NB some holiday to be reserved for shutdown period at Christmas)
* Business Expenses
* Company vehicle
* Staff Discounts
* Free membership to on-site gym
* Subsidised canteen
* Personal development - work related training
* Full time - core 37.5 hours per week

What does the role involve?
Responsibilities include:
* Responding to technical enquiries received, providing advice/guidance and supporting in the field where required.
* Apply analysis and diagnostics to determine root causes, and training/coaching others to improve initial diagnosis of problems/issues.
* Coordinating with Technical Support team colleagues, to manage and schedule field visits, training, and Dealer support as required.
* Liaise with other divisions as required (e.g. Quality, Product Support, Product Validation) to ensure technical issues are recognized, assigned and responded to in line with brand expectations.
Is this you?

* Advanced technical knowledge of commercial vehicle electrics, CAN bus and vehicle diagnostics systems
* Experience of working for a major vehicle manufacturer or importer.
* Relevant engineering qualification and/or comprehensive experience.
* Proven ability to work in a team environment, with good customer service skills.
* Good command of IT with strong skills in MS Excel and Power-point
* Must have HGV License C+E plus up to date CPC
* Excellent communication and interpersonal skills
* Willing to work unsociable hours, including evening and weekends if required
Please send a CV detailing your relevant experience and including full contact details for immediate consideration.

If you have the necessary skills/experience and are interested in applying then please do so as soon as possible to avoid missing out on this excellent opportunity.

Don't delay...apply today!

We appreciate the need for discretion, so you can rest assured that your application will be handled sensitively and confidentially.

We look forward to hearing from you.

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