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Shore Excursion Product Manager (German speaking)

Date Posted: 11th July 2018
  • Job Ref: TC / Excursion Mngr
  • Job Type: Permanent
  • Location: Purfleet
  • Salary: Up to GBP25000 per annum

Job Description

Shore Excursion Product Manager

Do you have experience within the Leisure & Tourism industry or have worked as an Excursion Product Manager?
The role will be located in our head office in Purfleet, working within a team handling all matters relating to Shore Excursions world-wide.
The Shore Excursion Product Manager will be required to work within a team environment and have the ability to work on their own initiative. They will need strong interpersonal skills and have the ability to work under pressure and manage their own priorities.
Ideally experience within the cruise industry and in a shore excursion management contracting role. Extensive knowledge of worldwide cruise destinations and places of historical / cultural interest ashore.
Excellent working knowledge of Microsoft Excel and other Microsoft Office programmes.

Duties & Responsibilities:
* To be the main point of contact and liaison with the appointed excursion team on each vessel.
* To prepare ship cruise planners by deadlines.
* Once ship cruise planners are finalised, to advise Shore Excursion Executive to prepare pre-reg forms and on line cruise planners and to then check and authorise these prior to going live.
* To review shore excursion sales and waitlists regularly and advise the Shore Excursion Executive of action required.
* To check and finalise cruise planners including berths and shuttles prior to pre-cruise documentation dates.
* To maintain frequent communication with the Shorex Manager and Shore Excursion Agents during the course of each cruise and in the event of late minute alterations to the published itinerary or excursion programme, assist and agree shore excursion amendments where necessary, in liaison with HOD.
* To check all End of Cruise documentation received is correct and follows processes in place. To file EOC in line with processes and requirements.
* To liaise and advise Accounts of fully accounted and completed cruises.
* To monitor the working processes of the on board excursion teams and ensure they are followed.
* To travel on board as a supernumerary or covering ship-based staff leave.
* As agreed by HOD, to travel on board to train and check on commercial awareness of teams and consider on board points of sale and awareness.
What's In it For You?
* This is a permanent position, offering an immediate start.
* Office hours are Monday to Saturday 9am to 5.30pm with a day off in lieu.
* Salary up to £25,000
* Monday to Friday 9am to 5.30pm
* There will be an initial probation period of three months.

If you have the above criteria, please forward your CV to

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