Customer Service Administrator
Temporary – Initial 2 months, then rolling 1-month extensions (potential to become longer term)
London (Office-based) | Monday to Friday | £16.82 Per Hour
Our client, Reebok is currently looking for a Customer Service Administrator to join the London office on a temporary basis, initially for 2 months with rolling 1-month extensions thereafter. For the right candidate, there is potential for the role to continue longer-term.
Essential Requirements – Please Only Apply If You Meet These Criteria
- Minimum 3 years’ UK-based experience in a similar role
- Minimum 1-2 years of general office experience
- Excellent working knowledge of Microsoft Office, Excel in particular
Preferred Skills
- Minimum of 1-2 years of general office experience.
- Must be able to demonstrate acquired skills and measurable success in each of the following areas:
- Excellent working knowledge of Microsoft Office, in particular; Excel.
- STYLEman experience is desirable, but not essential.
- Experience on ERPs systems is desirable.
- Excellent communication and organisational skills.
- Passionate about customer service.
- An eye for detail.
- Excellent verbal and written communication skills.
Roles and Responsibilities
- Enter orders into the system where required.
- Manage and input customer data including, pricing, part numbers and VAS.
- Check stock levels VS what’s needed to fulfil orders.
- Action cancelations on the system.
- Action date changes on the system .
- Update order details with customer Pos.
- Analyse orderbooks and inform teams of any challenges preventing the orders from shipping.
- Action orderbook reconciliation to ensure everything is correct as per customer expectations.
- Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
- Update customer portals where needed.
- Run daily reports to assist the customer service team.
- Assist with pricing, credits, invoices and terms.
- File documents, order notes, and communication logs appropriately.
- Support the wider team with ad hoc administrative tasks during busy periods.
- All other duties and special projects as assigned
Due to the urgent nature of this hire, candidates who are available immediately or on short notice are strongly encouraged to apply.
Contact Louise at One to One Personnel on 01702 464444 or email your CV to [email protected]
