Central London | 40 hours | Monday to Friday | £40 to £50K (DOE)
Join Reebok as a Customer Service Manager – Lead, Inspire, Deliver!
Our client, Reebok is looking for a Customer Service Manager to lead their dynamic team of Customer Service Executives. Reporting to the Head of Sales Operations & Customer Service, you’ll oversee the day-to-day function of our customer service operations, ensuring excellence, efficiency and top-tier customer satisfaction.
To Be Considered:
You must have previous fashion industry experience and meet the following criteria, along with a minimum of 3 years’ UK based work experience in a similar role.
What You’ll Do:
- Lead, coach, and develop a high-performing customer service team
- Supervise Customer Service Coordinators, supporting them with questions, challenges and order management
- Analyse order books, track KPIs and ensure smooth order fulfilment
- Manage customer data, including pricing, part numbers and VAS
- Build strong relationships with internal teams and key customers
- Assist in resolving credits, returns and order challenges
- Drive improvements in efficiency and customer experience
- Deputise for the Head of Department when required
What We’re Looking For:
- Previous fashion industry experience is a must
- Strong leadership and people management skills
- Excellent organisational skills and attention to detail
- Analytical mindset with reporting experience
- Proficient in Microsoft Office, especially Excel; Styleman experience is a plus
- Initiative, enthusiasm, and a positive, can-do attitude
- Team player with the ability to share best practices
- Interest in sports and fashion is a bonus
What’s in It for You?
- £40,000 to £50,000 (depending on qualifications & experience)
- 25 days of annual leave + bank holidays
- Additional days holiday between Christmas and New Year if the Directors decide to close the business
- Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
- 1-day WFH after probation and training at the company’s sole discretion (non-contractual)
- Workplace Pension Scheme
- 60% Discount on our products that we have on Ecommerce
- Sample sales 2+ times a year
- Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
- Statutory sick pay
- Annual pay review and/or bonus at the Directors discretion
Apply Now to lead a passionate team and help Reebok continue delivering exceptional service to their customers!
