Female Housing Support Worker | Southend | 37 hours per week | £24,335
Main Purpose of the Role
Are you a motivated and passionate individual looking to make a real difference in your local community? Are you also available at the weekends on a rota basis to put your skills to good use? If so, we would love you to join our clients housing management team as a Housing Support Worker.
- Providing practical advice, information and support on tenancy sustainment, education, employment, life skills and the development of personal independence
- Supporting service users to improve their mental health and manage physical health needs or substance misuse where required
- Ensuring housing provided to service users is exemplary, safe and well‑maintained
Key Responsibilities
Resident Support
- Ensure residents receive a welcoming, supportive and positive experience as they settle into a home environment
- Support the team in managing a caseload, including assessments, support plans and reviews
- Build warm, positive and professional relationships with service users
- Work collaboratively with colleagues to deliver tailored support packages
- Enable residents to sustain their accommodation, prevent evictions and support those ready to move on
- Encourage and support residents with substance misuse issues to engage with specialist treatment services
- Assist residents in developing essential life skills such as budgeting, cooking, laundry and personal hygiene
- Provide evening and weekend cover across sites in line with the rota
- Ensure anti‑oppressive practice is embedded in all interactions with residents and service users
Health, Safety and Housing
- Carry out all building health and safety checks in line with organisational policies
- Ensure properties and surrounding areas are safe, secure and conducive to effective engagement and community cohesion
- Assist residents with Housing Benefit applications to ensure timely recovery of rent and service charges
- Maintain regular contact with residents and ensure they understand tenancy rights and responsibilities
Delivery and Case Management
- Maintain accurate and up‑to‑date case files for all residents
- Advise residents on welfare, housing, benefits and legal rights, supporting them to access entitlements
- Support service users in accessing appropriate medical, dental and mental health care
- Assist colleagues in delivering meaningful activity groups
Monitoring and Evaluation
- Ensure all information on the Company In‑Form database is accurate and fully updated for monitoring and reporting
- Conduct exit interviews with participants
Stakeholder Engagement
- Build and maintain strong professional relationships with partner agencies
Press, PR and Communications
- Support Fundraising & Communications teams in promoting services to local press and media when required
GDPR, Data Protection and Confidentiality
- Ensure all data is handled in line with GDPR, Data Protection policies and national legislation
- Treat all personal, sensitive or private information with strict confidentiality
Budget and Income
- Ensure timely Housing Benefit claims and collection of service charges
What you’ll need
To be considered for this role you will need to:
- Demonstrate patience, politeness and self-control
- Organised, adaptable, and a good communicator
- To be enthusiastic and motivated by a constantly changing and busy environment
- Flexible to work where you are most need in the supported housing services
What’s in it for you?
Applicants for this position must be available for interview 24th March 2026
- 37 hours per week
- Permanent vacancy
- Salary: £24,335 rising incrementally to £24,968
- Annual Leave 33 days including bank holiday
- Blue Light Card
- Pension Scheme
- A day off to celebrate your birthday!
- 24/7 Digital GP Access
- Employment Assistance Programme
- Training and Development
