Guest Services Advisor (Customer Experience)
Purfleet, Essex | Permanent | Hybrid | £23,850 PA
Are you passionate about delivering outstanding customer experiences? Do you enjoy helping people and solving problems in a fast‑paced environment?
As a Guest Services Advisor (Customer Experience), you will be the first point of contact for guests, playing a vital role in ensuring every interaction is positive, professional, and memorable. This is a varied and rewarding role within a supportive, customer focused team where no two days are the same.
Key Responsibilities:
- Act as the voice of the brand across multiple channels, including telephone, email, webchat, and social media
- Manage a high volume of guest enquiries with efficiency, accuracy, and professionalism
- Proactively contact guests to collect and confirm essential travel information
- Resolve queries and issues with empathy, clear communication, and a solution focused approach
- Work collaboratively with internal teams to ensure seamless guest journeys
- Occasionally support operations at ports, airports, or onboard during special events
Skills & Experience:
- Excellent written and verbal communication skills
- Strong attention to detail and a high level of accuracy
- A genuine customer first mindset and ability to remain calm under pressure
- Confident problem solving skills and adaptability to changing priorities
- Comfortable using email platforms, CRM systems, and Microsoft Office
- A proactive team player who thrives in a collaborative environment
- We welcome applications from candidates with experience in retail or hospitality customer facing roles
- Car owner/driver desirable due to location
Working Arrangements:
- Hybrid working: 3 days office‑based (Wednesday mandatory), 2 days remote
- Monday–Friday, 09:00–17:30 (1 hour for lunch)
- Occasional Saturdays: Approximately 1 in 7 with a day off during the week
- Participation in a 24‑hour emergency support rota (approx. 1 in 12 weeks, additional pay provided)
**Group Assessment Date: Wednesday 4th February 2026 – Must be available to attend**
This role is ideal for someone who enjoys variety, takes pride in delivering excellent customer service, and wants to be part of a supportive, customer focused team. If this is you, contact Julie or Aimee at One to One Personnel today on 01702 464 444 or [email protected] or [email protected]
