Up to £40K | Central London | Mon – Fri | 9am to 5:30pm | Office Based
Are you highly organised, hospitality-focused and passionate about creating exceptional workplace experiences? We are seeking an Office and Guest Experience Manager to oversee the smooth running of a dynamic, client-facing office environment hosting multiple apparel, footwear and accessory brands. This role is central to operational excellence, front-of-house professionalism and outstanding corporate hospitality,
About the Role
Based at our clients London office, you will manage day-to-day operations across three main floors of multi-brand showrooms, working closely with internal teams and liaising with the Reebok EU office on the 6th floor. You will ensure the office environment is both efficient and welcoming, supporting frequent client visits, showroom presentations and high-volume lunch meetings.
This is a fast-paced, collaborative environment where you will be responsible for delivering exceptional experiences for visitors, clients, press and partners.
Essential Skills and Experience
- Proven experience as an Office Manager, Workplace Manager, or similar role in a fast-paced environment
- Experience in fashion, retail, showroom, or multi-brand environments preferred
- Strong organisational and multitasking skills with high attention to detail
- Excellent communication and interpersonal skills
- A hospitality-focused mindset with a proactive, solutions-oriented approach
- Ability to manage multiple stakeholders and prioritise effectively
- Proficiency in office management tools and Microsoft Office/Google Workspace
- Highly personable and professional
- Calm under pressure and adaptable
- Strong sense of ownership and accountability
- Detail-oriented with a passion for creating exceptional workplace experiences
Roles and Responsibilities
Office Operations & Facilities
- Manage daily office operations across multiple brand teams within a shared workspace
- Oversee maintenance, cleanliness, and functionality of office areas, including meeting rooms and showrooms
- Coordinate with building management, vendors, and service providers
- Ensure all office supplies, equipment, and amenities are stocked and operational
- Liaison with the landlord on all office related administration and functions & health and safety
Showroom & Meeting Room Coordination
- Manage booking systems and scheduling for meeting rooms and showrooms
- Prepare spaces for internal and external meetings, including setup, presentation readiness, and post-meeting reset
- Support brand teams during client presentations, launches, and seasonal showcases
Hospitality & Events
- Coordinate catering for frequent lunch meetings, client visits, and internal events
- Maintain a high standard of hospitality, ensuring a welcoming and professional environment for all guests
- Arrange catering and manage budgets for food and refreshments
- Support planning and execution of showroom events, press days, and brand activations
Front-of-House & Guest Experience
- Act as the first point of contact for visitors, clients, and partners
- Ensure smooth check-in processes and direct guests appropriately
- Maintain a polished, professional reception and common areas
Administrative Support
- Support senior leadership and brand teams with administrative tasks as needed
- Manage office-related budgets, invoices, and expense tracking
- Maintain office policies, procedures, and health & safety compliance
Team Coordination
- Work closely with multiple brand teams to understand their operational needs
- Foster a collaborative and efficient shared-office culture
- Assist with onboarding of new employees (workspace setup, access, orientation)
What’s in It for You?
- Up to £40,000 (depending on qualifications & experience)
- 25 days of annual leave + bank holidays
- Additional days holiday between Christmas and New Year if the Directors decide to close the business
- Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week
- 1-day WFH after probation and training at the company’s sole discretion (non-contractual)
- Workplace Pension Scheme
- 60% Discount on our products that we have on Ecommerce
- Sample sales 2+ times a year
- Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
- Statutory sick pay
- Annual pay review and/or bonus at the Directors discretion
Why Join?
- Be at the heart of a vibrant, collaborative workspace shared across multiple fashion and lifestyle brands
- Work in a fast-paced, client-facing office with frequent hosting of external guests, press, buyers, and partners
- Play a pivotal role in creating exceptional office and guest experiences, blending operational management with corporate hospitality
If you are organised, personable, and thrive on delivering first-class experiences, this is your opportunity to make a real impact in a high-profile, multi-brand office environment. Contact Louise – [email protected]
