Administrator
Anaesthesia & Ventilation Services
Harlow, Essex | Site Based | Monday to Friday | 37.5 Hours
Do you enjoy being the person who keeps a busy service team organised and customers informed? This role puts you at the centre of a hospital-based engineering team, coordinating service requests, supporting engineers and making sure the right spare parts are available when needed.
We’re looking for an organised, customer-focused administrator who can manage competing priorities, spot delays early and produce accurate reports and documentation.
What you’ll be doing
- Coordinate incoming service requests, shared inboxes and calls, making sure jobs are logged, progressed and responded to promptly.
- Work closely with engineers and hospital teams to schedule visits, arrange access, track repairs and keep everyone updated.
- Tracking work orders, KPIs and service levels, and flagging delays or issues.
- Preparing professional correspondence, reports and documentation.
- Maintaining accurate records and supporting audits and compliance reporting.
- Ordering spare parts for planned maintenance and repairs, preparing quotations, and arranging shipments.
- Liaising with subcontractors, suppliers and original equipment manufacturers (OEMs).
- Helping improve administrative processes and ways of working.
What we’re looking for
- Experience in a busy administrative or service coordination role, handling multiple requests and deadlines.
- Strong organisational skills, with the confidence to prioritise work and follow up on outstanding jobs.
- Excellent customer service and communication skills when dealing with engineers, hospital staff, suppliers and subcontractors.
- A high level of accuracy when updating records, preparing correspondence and producing reports.
- Confidence using Microsoft Office, particularly Excel, and working with databases or similar systems.
- The ability to work independently, solve day-to-day problems and support a wider team.
- A full UK driving licence.
- Experience in healthcare, facilities management or engineering would be particularly useful, as would knowledge of service desk or work order systems, KPI or SLA reporting.
This is a site-based role in Harlow, with UK travel when required. The successful candidate will be subject to a satisfactory Enhanced DBS check.
Benefits & Perks
- Private healthcare
- Employee Assistance Programme
- Pension scheme & salary sacrifice options
- Electric car and cycle-to-work schemes
- Flexible, supportive work environment
Interested?
Contact Louise at 121 Personnel to find out more. [email protected]
