Biomedical Field Service Engineer
West London (M4 West) | Monday to Friday | 37.5 Hours | Car Allowance
An exciting opportunity for an experienced Biomedical Field Service Engineer to join a healthcare engineering team delivering essential maintenance, repair and asset management services across hospital sites. You will play a key role in ensuring the reliability of critical medical equipment while building strong relationships with clinical customers and supporting high standards of patient care.
Must-Have Essential Requirements
Qualifications
- Qualification in Engineering, Electronics, or Medical Technologies (e.g. Biomedical Engineering)
Experience
- Minimum 3+ years UK-based biomedical engineering experience (essential) in service and repair of:
- Patient monitoring systems
- Diathermy / electro-surgical units
- Theatre tables
- Defibrillators
- Infusion and volumetric devices
- Anaesthesia equipment
- Ventilation devices
- Proven field service engineering experience
- Strong customer service skills with confidence in hospital / clinical environments
- Experience working across multiple healthcare sites in the UK
Role Purpose
To deliver high-quality repair, preventative maintenance, and asset management of medical devices across multiple hospital locations, ensuring compliance with manufacturer guidelines, contractual KPIs, and all relevant healthcare standards.
You will also be responsible for maintaining strong customer relationships and ensuring outstanding service delivery in a fast-paced clinical environment.
Key Responsibilities
- Perform scheduled preventive maintenance (PM) on medical equipment as per manufacturer’s guidelines.
- Complete repairs as required on medical equipment as per manufacturer’s guidelines
- Complete associated admin needed to close repairs and PMs as outlined in the Ergéa Standard Operating Procedures
- Travel to various sites as required to perform Corrective and Preventive Maintenance
- Maintain safe working practices within the hospital environment
- Exceed contract KPI’s to ensure customer satisfaction
- Work to maintain a high standard of customer service and protect your health and safety as well as that of your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.
- Maintain spare part stock wherever necessary
- Directly support the Team Leader as needed
- Liaise with 3rd party suppliers for spare part and contract quotations
- Be flexible in approach and prepared to occasionally work out-of-hours to meet customer needs
Key Accountabilities
- Attend customer meetings when required
- Seek opportunities to grow the business
- Review ways to improve productivity and reduce operating expenditure
Essential Qualifications
- Qualification in Engineering, electronics or medical technologies such as biomedical engineering.
Essential Skills
- Ability to follow complex instructions and processes
- Hold a clean UK Driving License
- Good organisation and communications skills
Essential Experience
- 3+ years’ experience of service & repair of patient monitoring, diathermies (electro surgery units), theatre tables, defibrillators, infusion & volumetric devices, anaesthesia equipment, ventilation devices
- Have customer service skills and the ability to be confident in customer facing environments
- Field service experience
- Must have UK based experience
Essential Languages
Mobility Requirements
- Role location - Must be willing to travel to multiple sites within a specified area
- UK travel - Yes (between sites)
- International travel - Possible – training courses
Benefits & Perks
- Private healthcare
- Employee Assistance Programme
- Pension scheme & salary sacrifice options
- Electric car and cycle-to-work schemes
- Flexible, supportive work environment
A DBS Enhanced Disclosure is required. If this sounds like the role for you, email your CV to [email protected] or contact Louise at One to One Personnel.
