Claims & Service Adviser
Shoeburyness, Essex (Office Based) | Full Time Monday to Friday 37.5 hours | Immediate Start
Upto £28,000PA
One to One Personnel is recruiting on behalf of a well established and innovative insurance provider seeking a Claims & Service Adviser to join their growing team.
This is a fantastic opportunity to work across a variety of insurance products, handling claims, customer service, sales support, and complaints management. If you're looking for a role that offers ownership, variety, and the chance to make a real impact, we'd love to hear from you.
What You'll Be Doing
- Managing gadget, mobile phone, travel insurance and ticket protection claims
- Supporting customers with policy queries, renewals, cancellations, and payments
- Handling customer complaints professionally and efficiently
- Liaising with underwriters, repair partners, finance teams, and other internal departments
- Taking ownership of cases from start to finish to ensure excellent customer outcomes
What We're Looking For
- Previous claims handling or customer service experience within a regulated insurance environment
- Excellent communication skills, both written and verbal
- Strong attention to detail and organisational skills
- Positive, proactive, and customer focused approach
- Ability to manage multiple tasks in a fast paced environment
- Good Microsoft Word and Excel skills
Desirable Experience
- Complaint handling experience
- Fraud investigation knowledge
- Additional language skills
Why Apply?
- Join a forward thinking and growing organisation
- Varied role with genuine responsibility
- Friendly and collaborative working environment
- Opportunity to contribute ideas and improve processes
- Immediate start available
If you have the relevant skills for this role, please contact One to One Personnel on 01702 464 444 or email Julie or Aimee at [email protected] or [email protected].
This vacancy is being advertised by One to One Personnel on behalf of our client. Company details will be disclosed during the recruitment process.
