Claims & Service Adviser
Shoeburyness, Essex | £26,000 + Bonus | Monday to Friday | 37.5 Hours
We're recruiting a Claims & Service Adviser to join a growing, forward-thinking insurance business where you'll work across Gadget, Travel and Ticket Protection products. This is a genuinely varied role combining claims handling, customer service, policy administration, sales support and complaints resolution, giving you real ownership of customer cases from start to finish.
If you've worked in a regulated insurance environment and enjoy delivering outstanding customer service while solving problems, we'd love to hear from you.
What's in it for you?
- Immediate start available.
- A varied role across claims, customer service, sales support and complaints.
- Be part of a growing, innovative insurance business.
- Supportive and collaborative team environment.
- Opportunity to learn multiple insurance products and develop your career.
- A business that encourages new ideas and continuous improvement.
The Role
You'll be responsible for supporting customers across a range of insurance products, taking ownership of claims and service queries from start to finish.
You'll be involved in:
- Managing gadget, mobile phone and travel insurance claims.
- Handling ticket protection claims and refund requests.
- Speaking with customers by phone and email.
- Taking premium and excess payments.
- Processing policy amendments, cancellations and retention conversations.
- Resolving first-line customer complaints.
- Working with underwriters, repair partners, finance and internal teams to achieve the best outcome for customers.
This is not a scripted call centre role — you'll have variety, responsibility and the opportunity to manage cases through to resolution.
We're looking for someone who has:
Essential
- Experience working within a regulated insurance business.
- Previous experience in claims handling or insurance customer service.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- A positive, customer-first attitude.
- The ability to manage multiple tasks in a busy environment.
- Good Microsoft Word and Excel skills.
Desirable
- Complaints handling experience.
- Fraud investigation experience.
You'll be a great fit if you...
- Enjoy helping customers and solving problems.
- Like variety rather than repetitive call handling.
- Take ownership and see tasks through to completion.
- Are naturally curious and confident suggesting improvements.
- Thrive in a team that values collaboration, innovation and continuous improvement.
Ready for a fresh challenge?
If you're looking for a long-term opportunity within an innovative insurance business where you can build your experience across multiple products and genuinely make a difference to customers, we'd love to hear from you. Contact Louise at 121 Personnel for further information – [email protected]
