Customer Service & Operations Executive
Southend on Sea | Up to £35,000 | Office Based | Monday to Friday
Amazon Experience Required – Head Office / Retail Operations Experience Essential
Please note: This is an office-based, head office operations role, NOT a retail shop floor or in-store customer service position. Applicants must have relevant experience in Amazon account operations, retail head office administration, wholesale order management or a similar office-based environment.
We are recruiting for an experienced Customer Service & Operations Executive with Amazon experience to join a successful and established company representing a portfolio of well-known global brands.
Based in Southend-on-Sea, this is an excellent opportunity for a highly organised and proactive individual with experience in Amazon account management, customer service, order processing and retail operations within a head office environment.
The role will predominantly involve managing Amazon operations across multiple brands, using Amazon Vendor Central and the company's ERP system to manage product information, pricing, orders and deliveries. You will also support other major retail customers.
Skills & Experience Required
- Previous experience working with Amazon accounts is essential, ideally using Amazon Vendor Central.
- Previous experience in a head office, wholesale, e-commerce or office-based retail operations environment is essential.
- Ideally 2–3 years' experience in customer service, sales administration, order management or operations within retail, fashion, wholesale or a related industry.
- Experience working with major retailers such as Next, Debenhams, JD Sports or similar would be advantageous.
- Good understanding of order processing, stock management, delivery schedules and customer portals.
- Experience using ERP systems, with the ability to learn new systems quickly.
- Strong IT skills, particularly Microsoft Excel, Outlook and Word.
- Excellent communication, organisation and time management skills.
- High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- A proactive, self-motivated and solution-focused approach.
- Ability to work independently whilst contributing to a busy team.
Key Responsibilities
- Managing Amazon orders through Vendor Central, including product information, pricing, Advance Shipping Notices (ASNs) and delivery schedules.
- Processing sales orders and maintaining accurate information within the company's ERP system (STYLEman V11).
- Preparing and sending sales order confirmations to customers.
- Responding to customer enquiries and resolving order-related issues.
- Coordinating with factories, warehouses and logistics teams to ensure timely shipments and deliveries.
- Monitoring delivery schedules and communicating any delays or changes to customers.
- Managing stock allocations, raising picking tickets and processing invoices.
- Preparing weekly order books and following up on customer delivery bookings.
- Maintaining accurate customer records, portals and reporting.
- Liaising with finance and credit control departments to resolve queries.
- Providing barcodes, packing instructions and relevant documentation to factories.
- Supporting the wider Customer Service, Sales and Operations teams with general order management and administrative duties.
What’s in It for You?
- Up To £35,000 per annum (depending on qualifications & experience)
- 25 days of annual leave + bank holidays
- Additional days holiday between Christmas and New Year if the Directors decide to close the business
- Standard working hours 8:30am to 5:30pm - 30 min lunch = 40 hours a week
- 1-day WFH after probation and training at the company’s sole discretion (non-contractual)
- Workplace Pension Scheme
- 60% Discount on our products that we have on Ecommerce
- Sample sales 2+ times a year
- Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
- Statutory sick pay
- Annual pay review and/or bonus at the Directors discretion
The Opportunity
This is a fantastic opportunity to join an established and reputable business working with recognised global brands. The position offers a varied and fast-paced head office role with a strong focus on Amazon operations, alongside the opportunity to further develop your experience within a successful business.
If you have experience managing Amazon retail accounts within an office-based operations environment and are looking for your next opportunity, we would love to hear from you. Apply today to find out more about this exciting opportunity! Contact Louise at 121 Personnel – [email protected]
