Data Analyst & Technical Support Coordinator
Basildon | Hybrid Working | Fixed-Term Contract Until March 2027 |
Monday to Friday 37.5hrs pw
Salary ranging from £37,000 £43,000PA
Are you a data-driven problem solver with a passion for analysis, reporting, and delivering exceptional support? Do you enjoy turning complex data into meaningful insights while collaborating with a dynamic team? If so, this could be the perfect opportunity for you.
We're looking for a Data Analyst & Technical Support Coordinator to join a busy and supportive team in Basildon. This varied role combines data analysis, reporting, technical administration, and customer support coordination.
What You'll Be Doing
- Managing and progressing technical support cases through Microsoft Dynamics
- Working closely with workshops and stakeholders to drive case resolution
- Producing KPI reports and analysing performance trends
- Creating, maintaining, and enhancing Qlik Sense and Power BI dashboards
- Analysing data from multiple sources to provide actionable business insights
- Monitoring recall campaign performance and reporting progress to management
- Supporting quality reporting processes and liaising with production plants
- Managing pipeline orders, back-orders, and dispatch issues
- Resolving invoice and finance-related queries
- Preparing and distributing daily Excel reports
- Acting as a key contact for delivery and collection enquiries
- Collaborating with Technical Support, Logistics, Sales, and other business functions
What We're Looking For
- Strong analytical and problem-solving skills
- Advanced Excel skills, including VBA/Macro creation (desirable)
- Experience using Qlik Sense and/or Power BI
- Data management and reporting experience
- Excellent communication and stakeholder management skills
- Highly organised with great attention to detail
- Proactive, self-motivated, and able to work independently
- Ability to thrive in a fast-paced environment and manage multiple priorities
- Basic understanding of commercial vehicles (desirable)
- Must have the right to work in the UK.
What's on Offer?
- Hybrid working arrangement
- Fixed-term contract until March 2027
- A varied role with genuine responsibility and ownership
- Continuous learning and development opportunities
- Supportive and collaborative team environment
- Exposure to critical business reporting and decision making
- The chance to work with industry leading technology and systems
If you're passionate about data and want to be part of a team where your insights and contributions truly matter, we'd love to hear from you.
To apply, contact Aimee or Julie at One to One Personnel on 01702 464 444, or send your CV directly to [email protected] or [email protected]
