Depot Manager - Commercial Vehicles
Croydon | Generous Basic + Bonus & Excellent Benefits
Are you a driven leader with a passion for aftersales excellence and operational performance? Ready to take full ownership of a busy depot and make a real impact? This is your opportunity to step into a pivotal leadership role within the commercial vehicles sector.
The Opportunity
We’re looking for a dynamic Depot Manager to lead and develop a high-performing aftersales operation. You’ll be at the heart of the depot, driving profitability, delivering outstanding customer service and building a motivated, efficient team.
This is a hands-on leadership role where no two days are the same. If you thrive in a fast-paced environment and enjoy balancing people management, commercial performance and operational excellence, this could be the perfect fit.
What You’ll Be Doing
- Maximise the profitability of both parts and service departments, including continual improvements in utilisation of staff and efficiency of organisation
- Budgeting in conjunction with GM/FC
- Maintain compliance in all areas of Health and Safety in the workplace
- Selection and recruitment of staff in all departments (In conjunction with GM)
- Contribute to the development of all operating and administrative systems to ensure that quality, efficient and timely work is carried out
- Remain up to date with all relevant legal requirements
- Achieve and strive to exceed customer service level expectations and agreements
- Identify and implement a training plan for all depot staff
- Ensure premises are maintained to a high standard, inline with Iveco Dealer Operating standards
- Ensure premises security measures are adequate at all times
- Actively seek new business in conjunction with GM / GSM
- Ensure all invoice related queries are dealt with in a timely manner
- Monitor Warranty / Contract ledger
- Actively participate in all IVECO measured campaigns and competitions
- Other general duties as designated by the General Manager
Working Hours
Core hours are 8:00am – 6:00pm, but as Depot Manager, you’ll oversee a wider operational window.
- Monday to Friday: 6:00am – 10:00pm
- Saturday: 6:00am – 12:00pm
This means coordinating teams effectively to ensure smooth, efficient coverage across all operating hours.
What We’re Looking For
- Main Dealer workshop experience
- Leadership skills / experience
- Current driving licence
- Able to work within guidelines given and to strict deadlines
- Ability to work under pressure
- Actively seek solutions to problems
- Work as part of a team
- Good leadership skills
- Good verbal and written communication skills
- Excellent customer service skills
- Flexibility to undertake a wide range of tasks
- Awareness and understanding of health and safety requirements
- Computer literate
- HGV licence (desirable)
What’s in It for You?
- Generous Basic & bonus
- 24 days annual leave per year
- Carryover up to 5 days annual leave per year
- 1 x Life Assurance
- Duvet Day
- Company Pensions contribution of up to 5%
- Private Medical Insurance
- Attractive over time rates of up to 130%
- Bonus, incentives and commission schemes
Why Join?
You’ll be joining a forward-thinking, fast-moving environment where innovation, teamwork and continuous improvement are at the core. This is a role that offers genuine autonomy, career progression and the chance to make a visible impact every day.
Interested?
If you feel you’re a strong match for this opportunity, please contact Louise at 121 Personnel - [email protected] or call 01702 464444.
