Housing Income Management Officer
Southend |37 Hours | Temporary | £18.49 PH | DBS | Own Car
We are looking for an experienced Housing Income Management Officer to support residents with rent accounts, arrears and income-related issues. You will work directly with customers, carry out home visits and work with other teams to help manage rent arrears and maximise income.
Key responsibilities:
- Manage rent arrears on current and former tenant accounts.
- Contact residents to discuss outstanding rent and agree repayment arrangements.
- Take appropriate action to recover unpaid rent, following relevant procedures.
- Support residents to maximise income through welfare benefits advice and referrals.
- Prepare notices, legal documents and court reports relating to rent arrears.
- Attend court hearings and support eviction proceedings when required.
- Carry out home visits and meet residents face-to-face.
- Work with housing, tenancy management and support teams to resolve rent arrears.
- Promote and process direct debit payments and deal with payment issues.
- Maintain accurate customer records and prepare reports and correspondence.
- Respond to customer enquiries and complaints within agreed timescales.
- Work towards income collection targets and service performance standards.
- Follow housing legislation, safeguarding, data protection and equality policies.
- Build effective relationships with residents, colleagues and external agencies.
- Attend meetings and training sessions as required, including occasional evenings or weekends.
Essential requirements:
- Experience in housing, lettings, tenancy management or income management.
- Experience dealing with rent accounts, income collection and rent arrears.
- Knowledge of housing procedures, housing law and welfare benefits.
- Own car and full driving licence
- Appropriate business use motor insurance
- Must hold a current DBS check
- Physically fit & able to carry out home visits, inc climbing stairs
- Good communication and customer service skills.
- Ability to manage difficult conversations and challenging customer situations.
- Able to work independently and as part of a team.
- Good organisation skills and the ability to meet deadlines and targets.
- Confident using IT systems and maintaining accurate records.
- Flexible to attend occasional meetings outside normal working hours.
Ready to make a difference? Put your housing and rent management experience to work in a role that makes a real impact. Contact One to One Personnel Today! [email protected] or [email protected]
