Southend on Sea | Up to £35,000 | Office Based | Monday to Friday
Sales Order Processing & ERP System Experience Required
Are you an experienced Sales Administrator, Sales Order Processor or Customer Service Administrator with hands-on experience managing customer orders and using ERP systems?
We have an exciting opportunity for a highly organised and proactive Customer Service & Operations Executive to join a successful, well-established business representing a portfolio of globally recognised brands.
We're looking for someone who has experience taking, processing and managing customer sales orders, is confident using ERP systems and enjoys working in a busy, fast-paced environment.
Essential Skills & Experience
- Previous experience in sales order processing, sales administration, order management or a similar office-based role.
- Hands-on experience using an ERP system to input, process, update and manage customer sales orders.
- Experience taking customer orders, issuing order confirmations and ensuring orders are processed accurately.
- Experience managing customer enquiries relating to orders, deliveries, stock availability and order amendments.
- Strong administrative skills with excellent attention to detail and accuracy.
- Good IT skills, particularly Microsoft Excel, Outlook and Word.
- Excellent communication, organisational and time management skills.
- The ability to manage multiple orders, prioritise workloads and meet deadlines.
- A proactive, self-motivated and solutions-focused approach.
- The ability to work independently whilst being a supportive team player.
- Experience coordinating deliveries, liaising with warehouses or logistics teams, and managing stock allocations would be advantageous.
The Role
As a Customer Service & Operations Executive, you will play an important role in ensuring customer orders are processed efficiently and accurately, from initial receipt through to final delivery.
Working closely with customers, internal sales teams, warehouses, factories and logistics providers, you'll help ensure the smooth running of daily sales and operational activities.
Key Responsibilities
- Send sales order confirmations (SOCs) to customers.
- Communicate and resolve any queries on orders with customers.
- Upload styles, sales orders (SOs), in the ERP system and continue to maintain.
- Perform housekeeping tasks in the ERP system to ensure accurate and up-to-date data.
- Coordinate with logistics teams to ensure timely shipments and deliveries.
- Monitor delivery schedules and update customers on any delays or issues.
- Provide barcodes and packing instructions to factories.
- Process stock into inventory, allocate orders, raise picking tickets and invoices.
- Send weekly order books to the customers and chase them for booking.
- Provide customers with requested data.
- Process customer booking forms and communicate delivery schedule with warehouses.
- Access and maintain customer data base and portals where appropriate.
- Advise customers on order status, delivery delays, and any related issues.
- Address queries from credit control and finance departments.
- Ensure accurate and efficient reporting throughout each sales season.
- Work with factories and shipping departments on salesman samples.
- Support the Operations team and sales team with ad-hoc tasks related to sales and purchase orders.
- Assist with any additional tasks related to customer order management, sales support, and internal operations.
- Cover sickness and holiday leave of colleagues within the customer service and Ops department
About You
- We're looking for someone who is organised, accurate, proactive and confident managing customer sales orders from start to finish.
- You'll be comfortable working with ERP systems, juggling multiple priorities and communicating with customers and internal departments to ensure orders are processed and delivered on time.
- You'll enjoy taking ownership of your workload, solving problems and being part of a busy, supportive team.
- If you have a strong background in sales order processing and ERP systems, we'd love to hear from you.
What’s in It for You?
- Up To £35,000 per annum (depending on qualifications & experience)
- 25 days of annual leave + bank holidays
- Additional days holiday between Christmas and New Year if the Directors decide to close the business
- Standard working hours 8:30am to 5:30pm - 30 min lunch = 40 hours a week
- 1-day WFH after probation and training at the company’s sole discretion (non-contractual)
- Workplace Pension Scheme
- 60% Discount on our products that we have on Ecommerce
- Sample sales 2+ times a year
- Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance
- Statutory sick pay
- Annual pay review and/or bonus at the Directors discretion
Interested?
If you're an experienced Sales Order Processor, Sales Administrator, Order Management Administrator or Customer Service Administrator with ERP experience, we'd love to hear from you.
Contact Louise at 121 Personnel for further details.
