Service Delivery Account Assistant

Service Delivery Account Assistant

Southend on Sea | Monday to Friday 8am – 4:30pm | Permanent

Salary: £28,000PA

Looking for a role where no two days are the same? Do you thrive on organisation, problem-solving, and delivering exceptional customer service?

We're looking for a Service Delivery Account Assistant to support a portfolio of key clients, ensuring services are planned, delivered, and completed to the highest standard. This is an excellent opportunity to join a well-established and growing compliance services business, working alongside an experienced and supportive team.

What You'll Be Doing

As a key member of the Service Delivery team, you'll be responsible for managing client relationships and coordinating services from start to finish. Your role will involve:

• Supporting key accounts and ensuring service delivery meets agreed KPIs
• Coordinating planned works and liaising with operational teams
• Managing customer communication and resolving issues quickly and professionally
• Producing and issuing reports within agreed timescales
• Monitoring contract performance, financials, and work in progress activity
• Organising review meetings and maintaining strong client relationships
• Identifying opportunities to improve efficiency and customer experience
• Working closely with colleagues, subcontractors, and sales teams to ensure seamless delivery

What We're Looking For

• Strong customer service or account management experience
• Excellent organisational and administrative skills
• A proactive and solution-focused approach
• High attention to detail and the ability to manage multiple priorities
• Strong communication and relationship-building skills
• Confidence working independently and as part of a team
• Good knowledge of Microsoft Office

Experience within service delivery, facilities management, compliance services, maintenance, or a similar environment would be advantageous, but full training will be provided.

What's On Offer?

• Competitive salary
• Comprehensive training and ongoing support
• Opportunity to work with a respected and growing business
• Friendly, collaborative team environment

If you're highly organised, customer-focused, and looking for a role where you can make a real impact, we'd love to hear from you.

Please call Aimee or Julie on 01702 46 44 44 or email your CV to [email protected] or [email protected]