Service Delivery Planner & Coordinator
| Southend-on-Sea | £29,000PA | Monday to Friday 8am – 4:30pm | Permanent
Looking for a fast paced role where organisation, planning, and customer service are at the heart of what you do?
We're seeking a highly organised Service Delivery Planner & Coordinator to join our growing compliance services team in Southend-on-Sea. This is an exciting opportunity for someone who thrives on coordinating multiple projects, managing schedules, and ensuring exceptional service delivery across a busy operational environment.
Working closely with Services Management, you'll play a key role in planning and coordinating engineers, subcontractors, and client requirements, ensuring works are delivered efficiently, safely, and on time.
What You'll Be Doing
- Planning and scheduling compliance works across multiple sites.
- Maximising engineer utilisation based on location, skills, and certifications.
- Liaising with clients to arrange bookings, reschedule works, and manage service delivery expectations.
- Coordinating subcontractors and ensuring all job requirements are communicated effectively.
- Preparing and issuing job documentation, permits, risk assessments, and compliance paperwork.
- Monitoring work progress through digital compliance systems.
- Ensuring compliance reports and certificates are completed, distributed, and uploaded to customer portals.
- Working closely with Sales, Key Accounts, Operations, and Planning teams to ensure contractual targets and service levels are achieved.
What We're Looking For
- Exceptional organisational and planning skills
- Strong attention to detail and accuracy
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in a fast paced environment
- A calm, proactive approach under pressure
- Strong team player with the confidence to challenge when required
Desirable Experience
- Service coordination or planning experience
- Facilities management, compliance, engineering, or building services background
- Contract management or project coordination experience
- Understanding of SLAs, KPIs, and customer service delivery
Why Apply?
- Opportunity to develop specialist knowledge and compliance services.
- Varied and challenging role with real responsibility and career development opportunities.
- Be part of a business that values organisation, teamwork, and delivering outstanding customer service.
Ready for your next challenge?
If you're an organised coordinator with a passion for planning, problem-solving, and delivering excellent service, we'd love to hear from you.
Please call Aimee or Julie on 01702 46 44 44 or email your CV to [email protected]
